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FAQ: Frequently Asked Questions on BOOKKARU

What Online tickets provide? offers Bus, Airline, Events, Sports and Tour Bookings.

How do I buy a ticket on

Booking your tickets online is simple and quick, just visit our website or mobile apps. Select Booking module (Bus, Airline, Event, Sports), choose your departure, destination and date select departure and seat. Enter details and pay from available payment methods. You'll receive an email confirmation after purchasing the ticket.

What happens when my schedule/service is cancelled?

We'll make every effort to ensure that your travel is not affected by providing alternate services to help you reach the destination. 

Does Bookkaru charge extra for online tickets?

Bookkaru has an innovative way of providing bus tickets that is cost-effective, easy to use and reliable. Bus tickets on BOOKKARU are priced at the same rate as those sold by partners in your destination city, also we provide up to 50% discounts occasionally!

How does your boarding process work?

Please be at the pickup point 30 minutes prior to your departure. Make sure you have all of your belongings with you, including identification and any applicable tickets or reservations information for boarding purposes!

Why is it mandatory to provide my mobile number during booking the ticket(s)?

You must fill in the field "Mobile Number" when booking tickets. Your mobile number will be used to send Booking confirmation SMS, Boarding point details, partner will be able to contact you quickly in case of any issue. 

I have not received booking details to my E-mail/SMS, what do I do?

If you did not receive an email after your conformation of the booking, there can be two reasons: The electronic credit card or debit payment has failed. In this case the purchase is cancelled by the system. The email ticket has ended up in spam folder. Please check your bank statement first to see if your account/card was charged, please contact us in order to solve this problem. If your account was not charged, then you can retry the booking. If you have any further questions, please feel free to call our 24/7 customer support.

Can I cancel my Bus bus tickets?

Yes. The tickets booked through Bookkaru can be cancelled (before one hour of Departure) Cancellation terms vary from bus partner to bus partner.

Can I change my Bus booking (Departure date or time)?

Yes. The tickets booked through Bookkaru can be changed (before one hour of Departure) Just visit Bookings page to change your booking and follow the process.

How can I cancel my ticket, if I need to?

To cancel your ticket, visit the Bookings page (before departure) you will see Refund option if it will be cancelable. Some tickets are non-refundable.

I missed the bus, am I eligible for a refund?

Bookkaru provides 100% refund if the bus is missed due to either Bookkaru or its partner company's fault. However, if you miss your bus because of something that isn't directly related (for example waiting at wrong pickup point or reaching late), there will be no return offered - so make sure everything goes smoothly!

I have cancelled my booking and when can I get the refund amount?

All refunds are processed instantly in Bookkaru Wallet, which customer can use for later bookings.

Is there any deduction in Refund?

Bookkaru doesn’t charge any refund charges except service charges collected. Some of our partners also has their own refund policy, you will be notified at the point of refund about refund charges.

What if I have additional Queries?

If you have any additional questions, comments or other general customer service inquiries, please email us at [email protected] or call us at 03111999560.