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Terms & Conditions of Use:

Welcome to This Website is solely to assist customers in providing travel information and bookings, engaging in interactive travel forums, and searching for and booking travel reservations.

The terms “we”, “us”, “our” and “Bookkaru” refer to, and our subsidiaries. The term “you” refers to the customer visiting the Website and/or contributing content on this Website.

This Website is offered to you conditioned upon your acceptance without modification of any/all the terms & conditions, and notices set forth. By accessing or using this Website in any manner, you agree to be bound by the agreement and represent that you have read and understood its terms and conditions. Please read it carefully, as it contains information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes. If you do not accept all of these terms and conditions, please do not use this Website.

We may change or modify the conditions at any time in the future, and you must understand and agree that your continued access or use of this Website after such change signifies your acceptance of the updated or modified terms and conditions. We will note the date that revisions were last made to the term & conditions at the bottom of this page, and any revisions will take effect upon posting. We will notify our members of material changes to these terms and conditions by either sending a notice to the email address provided to us at registration or by placing a request on our Website.

This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the 'Terms of Use' or 'Agreement'). Please read the terms of Use carefully. By accessing or using this Website, booking any travel products or services on this Website, or contacting our call center agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use or make bookings through this Website or our call center agents. at any time change these Terms of Use and your continued use of this Website is conditioned upon acceptance of the updated Terms of Use.


The Users availing services from BOOKKARU shall be considered to have read understand and particularly accept the terms and conditions carefully, which shall govern the desired transaction or provision of such services by BOOKKARU for all purposes, and shall be binding on the User.

BOOKKARU reserves the right, in its sole discretion, to terminate the access to any or all BOOKKARU websites or its other sales channels and the related services or any portion thereof at any time, without notice, for general maintenance or any other reason.

Certain products or services (e.g. hotel reservations) may be provided by third party suppliers. In addition to this Agreement, there are certain terms of service (TOS) specific to the services rendered/ products provided by BOOKKARU like the air tickets, bus, holiday packages etc. Such TOS will be provided/ updated by BOOKKARU which shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail. The User shall be required to read and accept the relevant TOS for the service/ product availed by the User.

Additionally, the Service Provider itself may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example bus, flights, hotel reservations, tour packages car rentals, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers' fare rules, contract of carriage or other rules.

BOOKKARU's Services are offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be applicable from time to time. For the removal of doubts, it is clarified that availing of the Services by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS. If the User does not agree with any part of such terms, conditions and notices, the User must not avail BOOKKARU's Services.

In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any other BOOKKARU document, then these terms shall control.

Third party Account Access:

By using the Account Access service in BOOKKARU's websites, the User authorizes BOOKKARU and its agents to access third party sites, including that of Banks and other payment gateways, designated by them or on their behalf for retrieving requested information

While registering, the User will choose a password and is responsible for maintaining the confidentiality of the password and the account.

The User is fully responsible for all activities that occur while using their password or account. It is the duty of the User to notify BOOKKARU immediately in writing of any unauthorized use of their password or account or any other breach of security. BOOKKARU will not be liable for any loss that may be incurred by the User as a result of unauthorized use of his password or account, either with or without his knowledge.


BOOKKARU reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services. BOOKKARU further reserves the right to alter any and all fees from time to time, without notice.

The User is completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.

In case, there is a short charging by BOOKKARU for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion.

Any increase in the price charged by Company on account of change in rate of taxes or imposition of new taxes by Government shall have to be borne by customer.

In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. Bookkaru is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.

The User shall request Bookkaru for any refunds against the unutilized bus or hotel booking for any reasons within 30 days from the date of departure or check in. No refund would be paid for any requests made after the expiry of the booking.

Third Party Account Information:

BOOKKARU is not responsible for any errors, omissions or representations on any of its pages, links or on any of the linked website pages. BOOKKARU does not endorse any advertiser on its web pages in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

The user agrees that there can be exceptional circumstances where the service operators like the respective bus, airline operators, hotels and other service providers or concerns may be unable to honor the confirmed bookings due to various reasons like climatic conditions, traffic jams, government decisions, operational and technical issues, route and flight cancellations etc. If BOOKKARU is informed in advance of such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to its customers or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The user agrees that BOOKKARU being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds.

The User agrees that in situations due to any technical or other failure in BOOKKARU, services committed earlier may not be provided or may involve substantial modification. In such cases, BOOKKARU shall refund the entire amount received from the customer for availing such services minus the applicable cancellation, refund or other charges, which shall completely discharge any and all liabilities of BOOKKARU against such non-provision of services or deficiencies. Additional liabilities, if any, shall be borne by the User.

Proprietary Rights:

BOOKKARU may provide the User with contents such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks, or other intellectual property rights and laws.

The User may use this material only as expressly authorized by BOOKKARU and shall not copy, transmit or create derivative works of such material without express authorization.

The User acknowledges and agrees that he/she shall not upload post, reproduce, or distribute any content on or through the Services that is protected by copyright or other proprietary right of a third party, without obtaining the written permission of the owner of such right.

Any copyrighted or other proprietary content distributed with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution

Right to Refuse:

BOOKKARU at its sole discretion reserves the right to not to accept any customer order without assigning any reason thereof. Any contract to provide any service by BOOKKARU is not complete until full money towards the service is received from the customer and accepted by BOOKKARU.

Without prejudice to the other remedies available to BOOKKARU under this agreement, the TOS or under applicable law, BOOKKARU may limit the user's activity, or end the user's listing, warn other users of the user's actions, immediately temporarily/indefinitely suspend or terminate the user's registration, and/or refuse to provide the user with access to the website if:

BOOKKARU is unable to verify or authenticate any information provided by the user; or

BOOKKARU believes that the user's actions may infringe on any third party rights or breach any applicable law or otherwise result in any liability for the user, other users of the website and/or BOOKKARU.

BOOKKARU may at any time in its sole discretion reinstate suspended users. Once the user have been indefinitely suspended the user shall not register or attempt to register with BOOKKARU or use the website in any manner whatsoever until such time that the user is reinstated by BOOKKARU. 

Notwithstanding the foregoing, if the user breaches this agreement, the TOS or the documents it incorporates by reference, BOOKKARU reserves the right to recover any amounts due and owing by the user to BOOKKARU and/or the service provider and to take strict legal action as BOOKKARU deems necessary

Right to cancel services:

The User expressly undertakes to provide to BOOKKARU only correct and valid and updated information while requesting for any services under this agreement, and not to make any misrepresentation of facts at all. Any default on part of the User would vitiate this agreement and shall disentitle the User from availing the services from BOOKKARU.

In case BOOKKARU discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of them is not correct or that any fact has been misrepresented by him, BOOKKARU in its sole discretion shall have the unrestricted right to take any steps against the User(s), including cancellation of the bookings, etc. without any prior intimation to the User. In such an event, BOOKKARU shall not be responsible or liable for any loss or damage that may be caused to the User or any of them as a consequence of such cancellation of booking or services.


Customers are required to be at their departure point at least 15 minutes prior to the scheduled departure time. This allows BOOKKARU Operating Carriers to board customers in a timely manner avoiding any delays that may impact on the departure of the vehicle. Failure to arrive on time could lead to the forfeiture of your ticket, with no right of refund or credit. BOOKKARU Operating Carriers reserve the right to right to substitute a replacement vehicle which may not have all of the regular amenities for operational reasons.

Bus Cancellation Policy:

Tickets booked through BOOKKARU.COM can be cancelled online only.

Cancellation charges are applicable on original fare, not on the discounted fare.

Service Fee/GST are non-refundable for Ticket Cancellation/Service Cancellation.

Refund Policy:

Refunds processed for cancelled tickets or other services are transferred to Bookkaru Wallet which is attached to customer email ID.

All Refunds are processed automatically upon cancellation.

In case the refund amount is not credited to your wallet , we kindly request you to send an email to [email protected] along with the order details and credit/debit/Wallet statement (in PDF format) from the date of booking to till date. We will provide you the necessary support in crediting back the refund amount.

Any Service charges/Taxes collected by BOOKKARU shall not be refunded if the tickets/orders are cancelled by the customer or cancellation of service.

In the event of cancellation of a bus / service trip by the service provider, will assist the passenger in providing an alternative service (subject to availability). In case an alternative is not available, then we shall be liable to the passenger only to the extent of refunding the sum paid into bookkaru wallet which can be used for next purchase.

No refund will be made in relation to any confirmation refused due to fraudulent use. 

No refund will be made if passenger missed the bus.

Eid bookings are non refundable.

BOOKKARU Operating Carriers are not responsible for delays or cancellations caused by traffic or road conditions, weather or other causes over which it has no control.

Provisions/amenities like video, air conditioning, or water bottle or any such other services mentioned on are to help you to make an informed decision. Any refunds/claims due to non-functioning or un-availability of these services needs to be settled directly with the service providers by customer.


As a condition of your use of this Website, you warrant that

(i) you are at least 18 years of age and are of sound mind, 

(ii) you possess the legal authority to create a binding legal obligation,

(iii) you will use this Website in accordance with the Terms of Use, 

(iv) you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act,

(v) you will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions; 

(v) i all information supplied by you on this Website is true, accurate, current and complete, and

(vii) if you have an online account with this Website, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time without notice and for any reason, including, but not limited to, for violation of these Terms of Use.


use this Website or its contents for any commercial purpose;

  • make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  • access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  • violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  • take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  • deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission;
  • 'frame', 'mirror' or otherwise incorporate any part of this Website into any other website without our prior written authorization.
  • The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

If your booking or account shows signs of fraud, abuse, or suspicious activity, we may cancel any bookings associated with your name, email address, or account, and close any associated accounts. If you have conducted any fraudulent activity, we reserves the right to take any necessary legal action and you may be liable for monetary losses to, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact us Customer Service.